Shipping policy

Where we deliver

We currently deliver to the United Kingdom, Germany, France, Spain, Austria, Switzerland, Hungary, the United States, Canada, Australia and New Zealand.

Delivery costs

Standard delivery is a flat £2.99 (or the equivalent in your local currency) and is free on orders over £100. The exact delivery cost for your order is always shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an email confirmation when your order is placed, and another email with tracking details once it has been dispatched.

Delivery times

Once dispatched, delivery typically takes 7–15 business days, depending on your location. Delivery times are estimates and may be longer during peak seasons, public holidays, severe weather or customs checks. If your order has not arrived within 30 days of purchase, please contact us.

Multiple parcels

Our products are dispatched from different partner warehouses. If your order contains several items, they may arrive in separate parcels on different days. You will receive tracking details for each parcel, and you will only pay delivery once per order.

Tracking your order

Once your order ships, we will email you a tracking number and link. Please allow a few days for tracking information to update. International parcels may show no updates for several days while they travel between countries or pass through customs; if your tracking hasn't changed for more than 7 days, please get in touch.

Customs duties and import taxes

Orders delivered outside the European Union, including to the United Kingdom, Switzerland, the United States, Canada, Australia and New Zealand, may be subject to import duties, taxes or handling fees charged by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the recipient. If you refuse to pay these charges and the parcel is returned to us, the original delivery cost and any return charges may be deducted from your refund.

Delivery address

Please check that your delivery address is complete and correct before placing your order. If you need to change it, contact us as soon as possible; we can only update the address before your order is dispatched. Some carriers cannot deliver to P.O. Boxes or parcel lockers, so please use a residential or business address where possible.

Undelivered or lost parcels

If your tracking shows your parcel as delivered but you cannot find it, please check with neighbours, building reception or any safe place the courier may have used. If you still cannot find it within 48 hours, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund.

Damaged parcels

If your parcel arrives visibly damaged, please take photos of the packaging and the contents and contact us as soon as possible. Please see our Refund Policy for details.