FAQ

dandellyon. is a small, independent online home store offering everyday home essentials, from lighting and textiles to storage, kitchen and nursery pieces. Each product is selected for its look, its materials and its everyday practicality, and every product page lists the materials and exact sizes. Read our story.

dandellyon. is an online store run from Hungary. We deliver to the United Kingdom, Germany, France, Spain, Austria, Switzerland, Hungary, the United States, Canada, Australia and New Zealand.

No. We don't manufacture our own products. We select them from carefully chosen partner suppliers, and orders are shipped directly to you from our partners' warehouses. This is why items in one order may arrive in separate parcels, and why delivery usually takes 7–15 business days after dispatch.

We look at each piece's materials, finish and how useful it is in daily life before adding it to the store. Every product page lists exact sizes and dimensions, so you know precisely how it will fit in your home. Some photos show products styled in a room; props shown are not included unless the description says so.

We accept all major credit and debit cards. Depending on your country and device, other secure options such as PayPal, Apple Pay, Google Pay and Shop Pay may also be available. All available methods are shown at checkout.

Yes. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.

Our prices are set in British pounds (GBP). Depending on your location, prices may be displayed and charged in your local currency at checkout. Your bank may apply its own exchange rate or fees.

From time to time we run special offers and seasonal promotions. Sign up to our newsletter to be the first to hear about them. Only one discount code can be used per order, and codes cannot be applied to orders that have already been placed.

Your order confirmation email serves as your receipt. If you need a formal invoice, please contact us with your order number and we will send one to you.

We currently deliver to the United Kingdom, Germany, France, Spain, Austria, Switzerland, Hungary, the United States, Canada, Australia and New Zealand.

Standard delivery is a flat £2.99 (or the equivalent in your local currency) and is free on orders over £100. The exact delivery cost is always shown at checkout before you pay.

Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 7–15 business days, depending on your location. Delivery times may be longer during peak seasons and public holidays.

Not always. Our products are dispatched from different partner warehouses, so if you order several items they may arrive in separate parcels on different days. You will receive tracking details for each parcel.

Orders to some countries outside the European Union, such as the United States, Canada, Switzerland, Australia and New Zealand, may be subject to local import duties or taxes. These are set by your country's customs authority and, unless stated otherwise at checkout, are the responsibility of the recipient.

Where possible, please use a residential or business address, as some carriers cannot deliver to P.O. Boxes or parcel lockers.

Please contact us as soon as possible. We can update the address as long as your order has not yet been dispatched. Once it has shipped, we are unable to change the address.

As soon as your order is dispatched, we will send you an email with your tracking number and a link to follow your parcel. Please allow a few days for tracking information to update after dispatch.

Your order number is shown in your order confirmation email, which begins with the "#" symbol. If you have an account, you can also find it under Orders after signing in.

If you would like to change or cancel your order, please contact us as soon as possible with your order number. We can make changes or cancel the order only before it has been dispatched. If your order has already shipped, you can return it under our returns policy once it arrives.

Please check your spam or junk folder first. If you still can't find it, contact us with your name and the email address you used, and we'll confirm your order.

We're sorry about that. Please contact us within 14 days of delivery with your order number and clear photos of the item and its packaging. We will arrange a replacement or a full refund, at no cost to you.

Items in the same order may be dispatched separately, so please check your tracking details first. If an item still hasn't arrived after the expected delivery time, contact us with your order number and we'll look into it straight away.

Please contact us within 14 days of delivery with your order number and a photo of the item you received. We'll make it right as quickly as possible.

International parcels can sometimes go several days without a tracking update while they move between countries or pass through customs. If your tracking hasn't changed for more than 7 days, please get in touch and we'll check with the carrier for you.

Please check with neighbours, your building's reception or any safe place the courier may have used. If you still can't find it within 48 hours, contact us and we'll open an investigation with the carrier.

Yes. You can cancel your purchase and return it within 14 days of receiving it, without giving a reason.

Please contact us with your order number and the item(s) you'd like to return before sending anything back. We'll reply with the return address and instructions. Items sent back without contacting us first may not be processed.

Items should be unused and returned in their original packaging, with all parts and accessories included. For hygiene reasons, opened nursery and bathroom items may only be returned if they are faulty.

If you are returning an item because you changed your mind, the cost of return postage is your responsibility. We recommend using a tracked service. If your item arrived damaged, faulty or incorrect, we will cover the cost.

Once we have received and checked your return, we will refund you to your original payment method within 14 days. Depending on your bank, it may take a few extra business days for the refund to appear on your statement.

Every product page lists exact sizes and dimensions. We recommend measuring your space before ordering. If you're unsure, ask us and we'll be happy to help.

Natural marble and stone are formed over thousands of years, so every piece has its own unique veining, colour and texture. These natural variations are part of their beauty and are not considered defects.

Wipe with a soft, damp cloth and dry straight away. Avoid acidic or abrasive cleaners, and wipe away spills such as soap, lemon or vinegar promptly to protect the surface.

Please follow the care label on each product. As a general guide, gently shake out wool throws and air them regularly, and spot-clean woven baskets with a soft brush or slightly damp cloth.

Many of our lamps are available with a choice of plug type (UK, EU, US or AU). Please select the correct plug for your country from the options on the product page before adding it to your basket.

We'd love to hear from you. For trade enquiries, bulk orders, press or content collaborations, please contact us with a few details about your project.