Refund policy

We want you to love every piece you order from dandellyon. If something isn't right, this policy explains how to cancel, return or report a problem with your order. Nothing in this policy affects your statutory rights as a consumer.

Your 14-day right to cancel

If you are a consumer, you can cancel your order without giving any reason within 14 days of the day you (or someone you nominate) receive the goods. If your order arrives in several parcels, the 14 days start from the day you receive the last parcel.

To cancel, please tell us clearly before the 14 days end, using our contact form or by email to dandellyonhome@gmail.com. Please include your name, order number and the item(s) you wish to return. You may use the model cancellation form at the end of this policy, but you do not have to.

How to return an item

1. Contact us first with your order number. We will reply with the return address and instructions. Please do not send items back without contacting us, as our products are dispatched from different partner warehouses and the return address may differ by item.
2. Send the item(s) back within 14 days of telling us you wish to cancel.
3. We recommend using a tracked postal service and keeping your proof of postage.

Condition of returned items

Please return items in their original packaging where possible, with all parts and accessories included. You may handle an item as you would in a shop to check its nature, characteristics and functioning. If an item has been used or handled beyond this and has lost value as a result, we may reduce your refund to reflect that loss in value.

Items that cannot be returned

For health protection and hygiene reasons, sealed goods that have been unsealed after delivery (for example, some nursery and bathroom items supplied in sealed packaging) cannot be returned unless they are faulty. Gift cards are also non-returnable.

Return postage costs

If you are returning an item because you have changed your mind, you are responsible for the direct cost of returning it. If an item is damaged, faulty or not what you ordered, we will cover the return cost.

Refunds

We will refund the price of the returned item(s) and, if you return your whole order, the cost of standard delivery you originally paid. If you chose a more expensive delivery option than our standard delivery, we only refund the cost of standard delivery.

We will issue your refund within 14 days of receiving the returned item(s), or of you providing proof that you have sent them back, whichever is earlier. Refunds are made to your original payment method, and your bank may take a few additional business days to show it on your statement. We do not charge any fee for the refund.

Damaged, faulty or incorrect items

If your item arrives damaged, develops a fault, or is not what you ordered, please contact us as soon as possible with your order number and clear photos of the item and its packaging. We will offer a repair, replacement or refund in line with your statutory rights, at no cost to you. In the EU, you are entitled to a legal guarantee of conformity for at least two years from delivery. In the UK, your rights under the Consumer Rights Act 2015 apply.

Exchanges

If you would like a different size, colour or item, the quickest way is to return the original item for a refund and place a new order.

Late or missing refunds

If you haven't received your refund within the time described above, please first check with your bank or card provider, as processing times vary. If you still need help, contact us and we will look into it straight away.